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Tech Tips

Banner 9 Documentation

Banner 9 documentation can be found on the M drive at: M:\Offices\Shared\Banner 9 User Documentation

EMAIL

Sending Email to the Entire Class Through outlook

From a Campus Desktop

  1. In Outlook click on New Email.
  2. When the window opens, click the To button which opens the Global Address List.
  3. To search for your class, enter the abbreviation for the semester and the 2 digit year. For example Fall 2020 would be FL20.

    • Fall = FL
    • Spring = SP
    • Summer = SU
    • Intersession = IN

  4. Follow that with a dash and then the 3 character designation for subject (i.e. BUS, PPE, NUR).
  5. Enter another dash and enter the class number.
  6. Enter another dash and enter the section number. The entire format will look something like this – SP20-BUS-104-001
  7. Once the class is highlighted, click Bcc below the search list and then click OK. Do broader searches by leaving off fields. For example, to find all Math classes you could search for FL20-MTH.
  8. Your class will now be inserted in the “Bcc” field. If you click the plus sign to the right, you can expand the list and see the names. It's generally best to "blind carbon copy," or Bcc, your students so that they don't see each other's email addresses, and don't accidentally email the entire class when they mean to just email you. You can address the email to your own MCC email address in the "To" field.
  9. Now, type up and "Send" your email just as you normally would. Put the course prefix and section number in the "Subject" field, so that both you and your students can keep track of which course you're communicating about, and not confuse it with a different course and/or section.

From the Outlook Web App (OWA) Online

  1. Access OWA at mymail.monroecc.edu or from the Employee Email in myMCC.
  2. From Outlook, click New mail.
  3. Click the three horizontal dots in the options above next to "APPS." Click on Show Bcc. It's generally best to "blind carbon copy," or Bcc, your students so that they don't see each other's email addresses, and don't accidentally email the entire class when they mean to just email you. You can address the email to your own MCC email address in the "To" field.
  4. In the "Bcc" field type in the abbreviation for the semester and the 2 digit year. (Example: for Fall 2020, enter FL20).

    • Fall = FL
    • Spring = SP
    • Summer = SU
    • Intersession = IN

  5. Follow that with a dash and then the 3 character designation for subject (i.e. BUS, PPE, NUR).
  6. Enter another dash and enter the class number.
  7. Enter another dash and enter the section number. The entire format will look something like this – SP20-BUS-104-001
  8. Now, type up and "Send" your email just as you normally would. Put the course prefix and section number in the "Subject" field, so that both you and your students can keep track of which course you're communicating about, and not confuse it with a different course and/or section.

Setting Up Delegates in Outlook

To give someone permission to view/edit your calendar or inbox you must first set them up as a delegate. This can only be done through Outlook, not the Web App in myMCC. To setup delegates, open Outlook and do the following:

  1. Click the File tab and then click the Account Settings button.
  2. Select Delegate Access from the drop-down menu.
  3. In the Delegates dialog box, click the Add button.
  4. In the Add User dialog box, click in the search box and start typing the first few characters of the person who you wish to delegate rights to.
  5. Once you find the name, select it and then click the Add button. Click OK.
  6. In the Delegate Permissions box that pops up select the desired level of rights you would like the person to have for each Outlook item.
  7. As an additional step, place a check in the box to automatically send a message to the delegate summarizing the rights you have given and/or select whether the delegate can see items marked as private on your calendar.
  8. Click OK and then OK again.

Setting up Email on Mobile Devices

Important: When you change your MCC Network Account Password, be sure to update it on your mobile device as well for email and MCC-Crypto.

Adding Your MCC Email to your Mobile Device

Alternate Method with Outlook Web App Below

  1. On your mobile device, add a new mail account via Microsoft Exchange/Corporate Exchange. On iOS this can usually be done by going to Settings and the Mail, Contacts and Calendars. On Android this can usually be done by going to Settings and then Accounts.
  2. Select Add Account and then "Corporate."  If this is not an option choose Exchange or Microsoft Exchange.
  3. Enter the information into the appropriate fields (you may not see all of these fields right away).  If "Manual Setup" is an option, choose it.  Otherwise, it'll attempt to autofill settings, which you will need to correct.
    • Email: username@monroecc.edu
    • Domain/Username: username@monroecc.edu
    • Password: [your current password]
    • Server: mymail.monroecc.edu
    • Description: [whatever you want the account to be called on your phone]
    • Use SSL: On
  4. The steps after this are personal preferences including sync options. Choose what you prefer.
  5. Once these steps are completed successfully, you can find your email by going to your apps and clicking the email app.  Your MCC email should load.

Warning: Many devices will ask for just your email and password on the initial setup screen. It will then attempt to automatically connect.  When this fails, you should see the fields listed above.  Be sure to enter in the correct server and any other information that may have auto-filled incorrectly.

Alternate Method Using the Outlook Web App

  1. Go to the Google Play Store or the Apple App Store and install the Microsoft Outlook app.
  2. Follow the prompts to enter your:
    • Email: username@monroecc.edu
    • Domain/Username: username@monroecc.edu
    • Password: [your current password]
    • Server: mymail.monroecc.edu
    • Description: [whatever you want the account to be called on your phone]
    • Use SSL: On
  3. At the “Would you like to add another account now?” prompt, choose SKIP (unless you want to add another account).
  4. On the next page choose to scroll through the introductory pages or SKIP.

The Outlook app will have its own icon separate from your phone’s native email app.

Passwords

Change Password

The easiest way to change your password is from a computer on campus.

Remember:
When you change your MCC Network Account Password be sure to update it on your mobile device as well for email and MCC-Crypto. If you Use Perceptive Content & Argos, use your new network password when logging into these systems.

The password rules are below. If you run into trouble call Technical Support at 292-TECH (8324), option 3, for help.

Password Change On Campus:

  1. Logon the computer using your username and password.
  2. From the Desktop, Press Ctrl, Alt, & Del.
  3. Click on the words, Change a password.
  4. Fill in the requested information.

Method if you receive a message, “Must change password at next login” while signing onto your desktop on campus:

  1. In the password field on your MCC computer, fill in your M number with lowercase mcc at the end (i.e. M00001234mcc).
  2. Click Change Password button.
  3. Fill in the requested information.

Password Change Off Campus:

  1. Go to account.monroecc.edu.
  2. Next, click I Am an Employee.
  3. Click on the big button that reads Change Your Employee Network Account Password.
  4. Follow the prompts to change your password.

Password Rules

A Password Must Have:
At least 8 characters and only three of the four things below:
A lower case English character,
An upper case English character,
A number,
And/or one of these special characters ` ~ ! ^ ( ) _ + - { } | [ ] : " ; ' ? , .

A Password Must Not Have:
Your entire network account name,
Any parts of your name longer than 2 letters,
Any space,
Any of your last 20 passwords,
A non-US keyboard character,
Or any of these special characters  ` = @ # $ % & * \ / < >

Change Security Questions and Answers

To change your security questions and answers:

1. Go to the website account.monroecc.edu and select I Am an Employee.
2. Click the box that says Set Your Employee Security Questions and Answers.
3. Fill out the form and then click Set my MCC Employee Network Account Security Questions.

Tips:

  • Choose questions and answers that are difficult for others to guess but easy for you to remember.
  • Do not choose questions/answers that vary from year to year.
  • Do not set up questions that require answers that can be entered in multiple ways. This includes dates, phrases, locations, etc. (unless you are certain that you will remember exactly how you entered it in the future).

Forgot Password

Remember:

When you change your MCC Network Account Password be sure to update it on your mobile device as well for email and MCC-Crypto. If you Use Perceptive Content & Argos, use your new network password when logging into these systems.

The password rules are below. If you run into trouble call Technical Support at 292-TECH (8324), option 3, for help.

Reset your password

  1. Go to account.monroecc.edu and click on the I am an Employee button.
  2. On the next page click on the large button that reads, Reset Your Employee Network Account Password.
  3. Then just follow the prompts.

Note: On the page where you change your password, the password field is already filled in. You do not have to do anything in this field.

Password Rules

A Password Must Have:
At least 8 characters and only three of the four things below:
A lower case English character,
An upper case English character,
A number,
And/or one of these special characters ` ~ ! ^ ( ) _ + - { } | [ ] : " ; ' ? , .

A Password Must Not Have:
Your entire network account name,
Any parts of your name longer than 2 letters,
Any space,
Any of your last 20 passwords,
A non-US keyboard character,
Or any of these special characters  ` = @ # $ % & * \ / < >

Printers

Adding a Network Printer

To add a networked printer to your PC:

  1. Click the Search button (the magnifying glass) in the bottom left of your screen and type the following into the search bar:
    • \\mcc-b150  -- For printers on the Brighton campus
    • \\mcc-d150  -- For printers on the Downtown campus
    • \\mcc-b150 -- For printers at ATC
    • \\mcc-pdc01 -- For printers at PSTF
  2. Hit Enter. If you typed the command in correctly you should see a window with several printers listed. Printers are listed as P-Bldg#-room#-printer (i.e. P-04-107-01).
  3. Double click the desired printer and let it fully install.

Note: Type the command exactly as stated with backslashes and no spaces.

Changing the Default Printer

To change your default printer:

  1. Click the Search button (the magnifying glass) in the bottom left of your screen.
  2. In the search bar, type “Devices and Printers” and hit enter.
  3. Right-click the desired printer and click Set as default printer.

Software

Clearing the Web Browser Cache

If a page in your browser is not loading correctly you can try to fix it by clearing the browsers cache. First, close or navigate off the page that is not loading correctly. Do not close the browser.

To clear the cache in Chrome:

  1. Click the three vertical dots in the upper right hand corner.
  2. Hover over "More tools."
  3. From the menu that pops up on the side click on Clear browsing data.
  4. A new page will open with a "Clear browsing data" window.
  5. Set the “Time range” to All time. “Browsing history,” "Cookies and other site data" and "Cached images and files" are checked by default.
  6. Click on the CLEAR DATA button.

To clear the cache in Firefox:

  1. Click on the four horizontal bars in the upper right hand corner.
  2. Click on the Options icon.
  3. In the left hand menu bar click on Privacy.
  4. Under the History section click on the words clear your recent history.
  5. Then, in the pop up window change the "Time range to clear" to "Everything." “Browsing & Download History,” “Form & Search History,” “Cookies,” “Cache” and “Active Logins” are checked by default.
  6. Next click the Clear Now button.

To clear the cache in Internet Explorer:

  1. Click on the gear in the upper right hand corner.
  2. Click on Internet Options.
  3. In the fourth section down "Browsing History" click on the Delete button. “Preserve Favorites website data,” “Temporary Internet files and website files," "Cookies and website data" and “History” are checked by default.
  4. Click on the Delete button.

To clear the cache in Microsoft Edge:

  1. Click on the three horizontal dots in the upper right hand corner.
  2. Click on Settings in the drop down menu.
  3. Scroll down in the “Settings” menu to “Clear browsing data” and click on the Choose what to clear button. “Browsing history,” “Cookies and saved website data,” “Cached data and files” and “Tabs I’ve set aside or recently closed” are checked by default.
  4. Click on the Clear button.
  5. Click inside the current webpage to hide the side bar menu.

Add my.monroecc.edu to Your Home Page(s)

The address for my.monroecc.edu cannot be set as a home page in the usual way. Here are instructions for each browser. The web address my.monroecc.edu will open to the authentication page.

In Chrome:

  1. Click on the three vertical dots in the upper right hand corner of the program.
  2. In the drop down menu click on the word Settings.
  3. In the new tab that opens, scroll down to the “On startup” section.
  4. To the right of “Manage on startup pages” there is an arrow, click on it.
  5. Make sure the radio button next to “Open a specific page or set of pages" is selected. 
  6. Click on Add a new page.
  7. In the "Add a new page” pop up box, click on the line below “Site URL.”
  8. Fill in the “Site URL” field with "https://my.monroecc.edu".
  9. Hit “Enter” on your keyboard or click the Add button.
  10. Close the tab. 

In Edge:

  1. Click on the three horizontal dots in the upper right hand corner.
  2. Click on Settings.
  3. Under "Open Microsoft Edge with" click the drop down and select A specific page or pages.
  4. A new field will appear "Enter a URL." Click in the field and type "https://my.monroecc.edu"
  5. Click the save icon to the right. 
  6. Click on the open web page to close the fly out. 

In Firefox:

  1. Click on the three horizontal lines in the upper right corner of the page.
  2. Click on Options (or the gear icon) in the drop down menu.
  3. From the directory in the left hand column of the new tab, click on the word General if it is not already selected.
  4. Under “Startup” look for the “When Firefox starts” field.
  5. If “Show my home page” is not populated in that field, click on the drop down arrow and select Show my home page.
  6. Next look for the "Home Page" field. If it is blank add "https://my.monroecc.edu". If it is not blank and you want to keep the webpages listed and just add another tab to the startup, type in a “|” symbol after the last webpage listed. (“|” is not an “L” or an “I” but it is a character under the “Backspace” key on your keyboard and above the “Enter” key).
    Add "https://my.monroecc.edu" after the "|" symbol.
  7. Close the tab.

In Internet Explorer:

  1. Click on the gear in the upper right hand corner of the program. Then click on the words Internet options.
  2. In the “Internet Options” pop up window make sure you are on the “General” tab.
  3. Under the “Home page” section click on the last address in the box and hit “Enter” on your keyboard.
  4. Type in "https://my.monroecc.edu" and click the Apply button at the bottom of the window.
  5. Click the OK button.

Creating a Bookmark to my.monroecc.edu

Unfortunately my.monroecc.edu cannot be bookmarked in the usual way. Here are instructions for each browser.

In Chrome:

  1. Open a new tab.
  2. Click on the three vertical dots in the upper right hand corner of the program.
  3. In the drop down menu hover over the word "Bookmarks."
  4. In the pop up menu click on Bookmark manager.
  5. From the directory in the left hand column of the new tab, find the folder you wish to put your bookmark in and select it.
  6. At the top of the page there is a blue bar. On the right hand side of the blue bar there are three vertical dots. Click on the dots.
  7. From the pop up menu click on Add new bookmark.
  8. Fill in the "Name" field.
  9. Fill in the URL field with "https://my.monroecc.edu".
  10. Click the Save button.
  11. Now you can close the tab and your bookmark will appear where you placed it.

In Edge:

  1. Go to https://my.monroecc.edu and click the star at the end of the address bar.
  2. In the drop down name the link and select the folder you would like the bookmark/favorite to be stored.
  3. Now open the Favorites interface by clicking on the icon outside the address bar that looks like half a star with three vertical lines on the right side.
  4. Find the bookmark you just created in the file list and right click on it. 
  5. Next, click Edit URL.
  6. A box will appear with the current URL highlighted in blue. Click the X to the right of it.
  7. In the empty field type "https://my.monroecc.edu" and hit the "Enter" key on your keyboard.
  8. Click in the webpage to make the sidebar go away.

In Firefox:

  1. If there are no tabs (File, Edit, View, etc...) at the top of Firefox, right click in the grey space where the tabs are and check Menu Bar in the pop up menu.
  2. Click on the Bookmarks tab at the top of the page and select Show All Bookmarks.
  3. From the directory in the left hand column of the pop up window, find the folder you wish to put your bookmark in.
  4. Right click on the folder you want to add the bookmark to or in the blank space on the bottom of the right panel.
  5. Click on New Bookmark.
  6. Type the name you wish to call your bookmark.
  7. Put the location as "https://my.monroecc.edu".
  8. Click the Add button.

In Internet Explorer:

Note: You must complete all the steps or your bookmark will not work.

  1. Go to https://my.monroecc.edu
  2. Click on the star in the upper right hand corner of the program. Then click on the Add to Favorites button.
  3. In the "Add a Favorite" pop up window rename the link and click on the Add button.
  4. If there are no tabs (File, Edit, View, etc...) at the top of Internet Explorer, right click in the gray space where the tabs are and check Menu Bar in the pop up menu.
  5. Click on the Favorites tab and in the drop down menu click on Organize Favorites.
  6. In the pop up window, navigate to the bookmark and right click on it.
  7. In the pop up menu click on Properties.
  8. In the "Properties" Window make sure you are on the "Web Document" tab.
  9. In the "URL:" field delete the entire address and type in "https://my.monroecc.edu".
  10. Click the Apply button and then the OK button.
  11. Close the "Organize Favorites" window.

Discounted Software and Apps

MCC Employees can purchase certain software packages at an extreme discount.

To do this login to myMCC at my.monroecc.edu. Next click on the Employees tab and then click on the Technology Help tab. On the left side in the "Technology Links" box click the link MCC E-Academy Software Store. Once in the store click on the words Faculty/Staff in the blue bar near the top of the page.

Please be aware:

  • There is very little support for these purchases so be sure to follow installation instructions carefully.
  • Write down the Product Key or save it to a file. Make sure you can get to the file with your product key if your computer crashes. You will need to reference your product key to reactivate software. You will not be able to access it online after 30 days.
  • Purchasing a back-up installation disc is optional and adds to the cost but it ensures that you will be able to reinstall the software in the future if you should ever need to. Consider this if you think you may need it.  If the software needs to be reinstalled and you do not purchase the disc, you will not be able to reinstall from the store. However, most software is available online at the manufacturers website. You will probably not be able to repurchase the software in the MCC E-Academy Software Store due to purchase limits.

VPN Tips

The Cisco AnyConnect Secure Mobility Client will display as a globe icon in your taskbar. When you are connected, there will be a padlock on the globe icon. If you don’t see it—you may want to drag it to the toolbar from the hidden icons.

STATUS:
To see time remaining in your session. Double-click on the AnyConnect globe icon in your taskbar. A small window will pop-up that shows time remaining.

HOW TO DISCONNECT:
Double-click on the AnyConnect globe icon in your taskbar. A small window will pop-up with a DISCONNECT button. Click on Disconnect. You should disconnect from VPN if you do not need it.

Wifi

Guest Login Information

To obtain guest credentials for MCC visitors, do the following:

  1. Log in to myMCC at my.monroecc.edu.
  2. Click on the Employees tab then click on the Technology Help tab.
  3. Under the "Technology Links" box, click Guest Account. You may get a prompt asking for your credentials again.
  4. Select whether the guest is a student guest or a faculty/staff guest and enter a brief description for "Purpose of request."
  5. Click Submit.
  6. A guest username and password will be displayed. The password is good for the day.

MCC-Crypto for Android

To set up MCC-Crypto on a personal Android device for the first time, follow the instructions below:

  1. Go to the Settings on your device and tap Wi-Fi.
  2. A list of wireless networks in range will be given. tap on MCC-Crypto.
  3. Enter the following:
    • Identity: Your Full MCC email
    • Password: Your MCC network/email password
    • Select certificate: Don't validate
    • All other options can remain blank or as-is.
  4. Tap CONNECT.

MCC-Crypto for Apple Laptops

To set up MCC-Crypto on a personal Apple laptop for the first time, follow the instructions below:

  1. On your laptop, click the wireless icon in the upper right and click MCC-Crypto.
  2. On the "Find and join a Wi-Fi network" screen, enter the following:
    • Username: Your Full MCC Email
    • Password: Your MCC email/network password
  3. Click the Join button.
  4. You will then be prompted to accept the *.monroecc.edu certificate.  Click Continue.  You should now be connected.

MCC-Crypto for iOS

To set up MCC-Crypto on a personal iOS device for the first time, follow the instructions below:

  1. On your device, go to Settings.
  2. Select Wi-Fi and then tap MCC-Crypto
  3. When prompted for the user name enter your full MCC email address.
  4. Enter your MCC password.
  5. When prompted for the mydevices.monroecc.edu certificate, tap Trust in the upper right hand corner.
  6. Once you are taken back to Wi-Fi settings and see a check mark next to MCC-Crypto your iOS device is connected.

MCC-Crypto for Windows 10

To connect to MCC-Crypto in Windows 10:

  1. Click on the wireless connection symbol in the lower right hand corner.
  2. Click on MCC-Crypto.
  3. Check the "Connect automatically" box. 
  4. Click the Connect button.
  5. Enter your email address and password. 
  6. Click the OK button to connect.

Windows 10

Creating a Desktop Shortcut to a Folder or Document

It’s recommended you save files to the M-Drive or the U-Drive. The M-Drive stores files meant to be shared. The U-Drive stores your work files for your access only. Both are backed up securely.

It’s strongly recommended you do not use the C-Drive. Files saved on the C-Drive, including your desktop, are not backed up. Your work will be lost if those files are infected with a virus, deleted in error, or if your computer is damaged or lost.

Instead save your files on the M-Drive or the U-Drive and make a shortcut on your desktop.

To make a shortcut on your desktop:

  1. Navigate to the folder or document you want and right click on the folder or document.
  2. In the drop down hover over the words “Send to” and another list will appear.
  3. In the new list click on Desktop (create shortcut).

The new shortcut will appear on your desktop. 

Creating a Desktop Shortcut to a Webpage

How to create a desktop shortcut to a web page.

  1. Navigate to the web page you would like to make a shortcut.
  2. Click in at the beginning of the address in the address bar and drag your mouse over the entire address. The address should now be highlighted.
  3. Right click on the highlighted address and click on Copy in the pop up menu.
  4. Right click on your desktop in an area with no icons (you may need to minimize or close windows).
  5. In the pop up menu, hover over the word “New.”
  6. In the next menu, click on the word Shortcut.
  7. In the “Create Shortcut” pop up window, right click in the “Type the location of the item:” field and choose Paste.
  8. Click the Next button.
  9. In the “Type a name for this shortcut:” field, delete the words “New Internet Shortcut” and type in a name for your shortcut.
  10. Click the Finish button. An icon for your webpage will appear on the desktop. The name of your shortcut will be underneath the icon.

Double click on the icon to open the web page.

Creating a Shortcut to a Program

Refer to the "Creating a Shortcut to a Program" for information on how to create shortcuts to programs in the Start menu, Taskbar and on your desktop.

Displaying Your Desktop

If you have several open windows but want to see your desktop, click in the far right corner of the taskbar (along the bottom of your screen). The space you need to click is on the other side of a slim vertical line “|”.

If you click or tap on the same spot a second time, the windows will reappear in the same location they were. 

You can also toggle the desktop into view (and back out of view) by pressing the Windows + D keyboard keys at the same time.

Primer on File Management in Windows 10

Refer to Primer on File Management in Windows 10 for information on subjects such as creating folders, moving files, and creating shortcuts to folders on your desktop.

Zoom Tips

Using Zoom while remoting into desktops is very slow and choppy. You will have a much better connection if you use your home desktop computer/laptop at home to Zoom. This will also allow Zoom to use your home desktop/laptop's camera and audio capabilities.

To host/attend a Zoom meeting without having to remote into an office computer:

Make sure that you have ZOOM installed on your home desktop/laptop (https://zoom.us/download or see Terry Key's March 17th Daily Tribune article for download instructions). Open Outlook via the Web (mymail.monroecc.edu), go to your calendar and click on the meeting notice. Open ZOOM from your start menu. Click on JOIN MEETING. Put the meeting ID number in from your outlook meeting notice. If you have no microphone, use the phone numbers in the ZOOM meeting notice to call in and participate.

Adding contacts to Zoom

You may need to sign in to myMCC during this process.

  1. Open a browser (e.g. Chrome).
  2. Go to https://monroecommunity.zoom.us/profile  You may be prompted to sign in if you are not already authenticated. You should now be at your Profile page.
  3. Scroll down and click on Connect to Calendar and Contact Service in the Calendar and Contact Integration section.
  4. Select Exchange from Select a Service buttons.
  5. Both boxes should be checked - Allow Zoom to get calendar event and Allow Zoom to sync contacts.
  6. Then Click on Next.
  7. Enter in the appropriate responses:

    1. Exchange login – enter your email address including @monroecc.edu
    2. Exchange password - enter your user password that you use to login to myMCC
    3. Exchange Version- Exchange 2016 should be entered already--leave it as is.
    4. EWS URL: mymail.monroecc.edu/EWS/Exchange.asmx
    5. Click on Authorize
    6. You may need to exit ZOOM and relaunch for the changes to take effect. 

Updating Zoom

  1. Open the Zoom app. 
  2. If there is an update—there will be a banner across the top of the app.
  3. Click on word “update” for the update to start.
  4. There should be a popup as the update is loaded.
  5. When the update is done, you will get a confirmation.

Updating zoom instructions with screenshots.