HSP-115

Guest Service Hospitality

This course discusses the importance of customer service in the Hospitality and Tourism industries, focusing on hospitality services, developing and maintaining a service culture, managing service encounters, consumer trends, building and maintaining customer relationships, professionalism and the impact technology plays on customer service. Students will also complete the AHLEI Guest Service Gold - Golden Opportunities certification examination. Successful completion of this course includes 45 hours of hands-on customer service experience (volunteer or work experience). A student's present job may qualify. Appropriate volunteer/work experience must be approved by the instructor. It is recommended that this course is completed within the first two semesters of the program. 3 credit hours.

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HSP-115 Sections for Fall 2024

With the following scheduling option(s)

1 Section Offered

HSP-115, Section SL1

CRN #25066
Online/Virtual Campus (asynchronous)

Instructor(s)

Rebecca Griffin

Seats Remaining

30

Already on Waitlist

0

Scheduled Meeting Times

TypeLocationDate(s)Day / Time
ExperientialOnline
Aug 26th, 2024 – Dec 16th, 2024N/A
LectureOnline
Aug 26th, 2024 – Dec 16th, 2024N/A
Type Experiential
Location Online
Date(s) Aug 26th, 2024 – Dec 16th, 2024
Day / Time N/A
Type Lecture
Location Online
Date(s) Aug 26th, 2024 – Dec 16th, 2024
Day / Time N/A