Guest Service Hospitality

This course discusses the importance of customer service in the Hospitality and Tourism industries, focusing on hospitality services, developing and maintaining a service culture, managing service encounters, consumer trends, building and maintaining customer relationships, professionalism and the impact technology plays on customer service. Students will also complete the AHLEI Guest Service Gold - Golden Opportunities certification examination. Successful completion of this course includes 45 hours of hands-on customer service experience (volunteer or work experience). A student's present job may qualify. Appropriate volunteer/work experience must be approved by the instructor. It is recommended that this course is completed within the first two semesters of the program. 3 credit hours.

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HSP-115 Sections for Spring 2021

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With the following course attribute(s)

1 Section Offered

HSP-115, Section SL1

CRN #34306
SUNY Learning Network (Online)


Rebecca Griffin

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Scheduled Meeting Times

TypeLocationDate(s)Day / Time
Jan 25th, 2021 – May 15th, 2021N/A
Jan 25th, 2021 – May 15th, 2021N/A
Type Lecture
Location Online
Date(s) Jan 25th, 2021 – May 15th, 2021
Day / Time N/A
Type Experiential
Location Online
Date(s) Jan 25th, 2021 – May 15th, 2021
Day / Time N/A