HSP-115: Guest Service Hospitality
- 3 Credit Hours
- Hospitality Department
- Fall 2025
Course Description
This course discusses the importance of customer service in the Hospitality and Tourism industries, focusing on hospitality services, developing and maintaining a service culture, managing service encounters, consumer trends, building and maintaining customer relationships, professionalism, the impact technology plays on customer service, and service recovery. Successful completion of this course includes 45 hours of hands-on customer service experience (volunteer or work experience). A student's present job may qualify. Appropriate volunteer/work experience must be approved by the instructor. It is recommended that this course is completed within the first two semesters of the program.
Register for this CourseHSP-115 Sections for Fall 2025
1 Section Offered
HSP-115, Section SL1
CRN #25066
Online/Virtual Campus (asynchronous)
Scheduled Meeting Times
Type | Location | Date(s) | Day / Time |
---|---|---|---|
Lecture | Online | Aug 25th, 2025 – Dec 13th, 2025 | N/A |
Experiential | Online | Aug 25th, 2025 – Dec 13th, 2025 | N/A |
Type | Lecture |
Location | Online |
Date(s) | Aug 25th, 2025 – Dec 13th, 2025 |
Day / Time | N/A |
Type | Experiential |
Location | Online |
Date(s) | Aug 25th, 2025 – Dec 13th, 2025 |
Day / Time | N/A |