HSP-115: Guest Service Hospitality

Course Description

This course discusses the importance of customer service in the Hospitality and Tourism industries, focusing on hospitality services, developing and maintaining a service culture, managing service encounters, consumer trends, building and maintaining customer relationships, professionalism, the impact technology plays on customer service, and service recovery. Successful completion of this course includes 45 hours of hands-on customer service experience (volunteer or work experience). A student's present job may qualify. Appropriate volunteer/work experience must be approved by the instructor. It is recommended that this course is completed within the first two semesters of the program.

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HSP-115 Sections for Fall 2025

With the following scheduling option(s)

1 Section Offered

HSP-115, Section SL1

CRN #25066
Online/Virtual Campus (asynchronous)

Instructor(s)

Rebecca Griffin

Seats Remaining

24

Already on Waitlist

0

Scheduled Meeting Times

TypeLocationDate(s)Day / Time
LectureOnline
Aug 25th, 2025 – Dec 13th, 2025N/A
ExperientialOnline
Aug 25th, 2025 – Dec 13th, 2025N/A
Type Lecture
Location Online
Date(s) Aug 25th, 2025 – Dec 13th, 2025
Day / Time N/A
Type Experiential
Location Online
Date(s) Aug 25th, 2025 – Dec 13th, 2025
Day / Time N/A