This course is an examination of contemporary issues and topics that are influencing the travel, tourism and hospitality industry. Students will collect pertinent articles and information from newspapers, magazines, professional journals, and news programs, and will utilize the internet to find relevant issues to discuss in class. Oral presentations, guest speakers, and class discussions will allow the student to develop knowledge and awareness on issues that will impact the industry both in the present and in the future.
Course Learning Outcomes 1.Identify issues that impact the hospitality or tourism industries. 2.Discuss the pros and cons of current industry-related topics. 3.Explain how current global events influence the hospitality or tourism industries. 4.Research industry-related news and events. 5.Analyze or interpret industry-related news and events. 6.Deliver an effective presentation on an industry related topic.
This course offers an insightful look into the fields of travel, tourism and hospitality. Students will explore the many exciting career opportunities that await them in an industry that has propelled to the forefront of world business. The economic role of travel and tourism is assessed with regard to its impact on public policy and destination development. Domestic and international air travel, car rentals, rail and the world of lodging are just a few of the topics that will be examined.
Course Learning Outcomes 1.Compare and contrast the hub-and-spoke versus point to point travel systems. 2.Describe the differences in air transportation practices and procedures prior to deregulation versus after deregulation. 3.Explain differences among domestic airline overbooking, denied boarding compensation, and bumping of passengers. 4.Research and compare ancillary fees charged by domestic carriers. 5.Differentiate between domestic and international services. 6.Contrast train service in the United States with that of other countries. 7.Explain the customer qualifications necessary to rent a car both domestically and internationally. 8.Describe various types of hotels and the markets they serve. 9.List the variables that affect hotel room rates. 10.List the benefits of the train travel pass system. 11.Describe various hotel industry procedures using appropriate terminology. 12.Describe the role of a destination marketing organization or tourism board.
Extensive examples and exercises will provide students with the essential information they will need regarding the fare and ticketing process. Detailed coverage of manual and automated ticketing will be covered including special ticketing procedures, exchanges, and refunds. All ticketing formats and entries contained in this course are in strict accordance with the ARC INDUSTRY AGENTS' HANDBOOK. The Airline Reporting Corporation (ARC) establishes industry-wide standards for the sale and completion of all airline-generated documents.
Course Learning Outcomes 1.Identify industry codes that represent individual airports, airlines, or airline equipment. 2.Use common travel and tourism industry terminology. 3.Evaluate various tour packages. 4.Distinguish among the different time zones. 5.Explain how the different time zones impact travel. 6.Analyze the different travel insurance policy offerings. 7.Determine which travel insurance packages best meet a customer's needs. 8.Discuss how to solve everyday travel agent problems.
This course introduces the student to the SABRE computer reservation and ticketing system. The course uses SABRE terminals in a training mode. Programmed lessons are used to acquire proficiency in SABRE formats.
Course Learning Outcomes 1.Build and modify passenger name records using the five mandatory fields in the SABRE system. 2.Record a set of items in the passenger name record (PNR) using the SABRE system. 3.Interpret airfare displays using the SABRE system. 4.Display an index of available hotels, rates and hotel descriptions using the SABRE system. 5.Reserve a hotel for a customer using the SABRE system. 6.Make a car rental reservation for a PNR using the SABRE system based upon car rental availability. 7.Determine the lowest price for an itinerary using the SABRE system.
Exciting segments of the travel and tourism market will be explored. Cruising is the fastest growing segment of the travel industry. The class will look at cruise and group tour industries. Students will explore cruise and group tour types, how those industries operate, and compare and contrast itineraries. Course content will also cover the tools and techniques necessary to prepare for an exciting and enriching career as a tour guide, director or planner. Knowledge will be applied through the use of professional and promotional materials, as well as through a computerized hands-on component.
Course Learning Outcomes 1.Explain the history of the cruise industry and how it influences today's travel experience. 2.Explain the history of group tours and how it influences today's travel experience. 3.Identify what is typically included on a cruise or group tour experience. 4.Identify the most common roadblocks to the purchaser of a cruise or group tour. 5.Compare and contrast cruise ships with cruise companies. 6.Match specific travel itineraries with the type of traveler who would favor it. 7.Identify the responsibilities of tour personnel. 8.Create and price a group tour by applying the principles of fixed and variable costs.