Student Technology
Student Technology HelpDesk
The Student Technology HelpDesk was established to provide a single point of service that will assist students with connecting to and utilizing MCC technologies. The Student Technology HelpDesk is operated by knowledgeable staff that are dedicated to providing MCC students with excellent and timely service.
Supported Services
- Campus PC Login
- Campus Wireless Connection
- MCC Student Email
- myMCC (Blackboard) Login
- M & S Drive Connection
- Assistance for MCC Network account password management
- 24-hour Temporary Access accounts for Student Records
Externally Supported Services
- Residence halls internet: Email Converge One for support
- Blackboard Submission Issues, Clubs & Organizations, or Content Collection Issues: Visit SUNY Online Help Desk site or call 1-844-673-6786
- SUNY Online Students using Blackboard Ultra: Contact SUNY Online Help Desk
- McGraw Hill Support
- Pearson MyLab Support
Location & Contacts
Remote Support Hours
M - Th 9:00am - 6:00pm
Fri 9:00am - 4:00pm
Sat 10:00am - 3:30pm
Phone (585) 292-8324, option 1.
Limited staff are answering phones M-F 9:00am - 4:00pm
If you are prompted to leave a message, staff may contact you from a Restricted ID.