Here are some answers to Frequently Asked Questions about the MCC Alert system.
About the MCC Alert system
Specific questions about MCC Alerts can be addressed to MCC’s Technology Support Center at 585-292-8324 or xTECH.
Q. What is the MCC ALERT system?
The Monroe Community College (MCC) Alert system is used to send emergency, protective action, safety and other college related alerts to students, employees, and visitors. These messages are sent to protect lives and assets while minimizing campus disruption and notifying the college community of important information.
Q. Will the MCC ALERT system replace other means of communication that the College use to notify the campus community of emergency information?
Yes/No. The MCC Alert system will augment the other means of communication, which include emails, the College website, internal television monitors, safety posters, etc. MCC Alert is replacing the use of NY Alert as an emergency notification system.
Q. In what situations might I receive an MCC Alert? (What type of emergency/safety information will be broadcast?)
Alerts can be sent if they pertain to events in the categories identified below, other "life threatening" situations, or related to other college associated functions. "All Clear" and/or additional follow-up messages pertaining to end of an event or additional instructions regarding the event are acceptable.
Q. How do I sign up for the MCC ALERT SYSTEM?
If you are a student or employee of Monroe Community College you may do so through myMCC. Simply log into myMCC and click the link in the MCC Alert module (lower right hand corner). Once you have selected this option, you will have the opportunity to add or update contact information. Please note that, if you choose to receive notifications via text and/or voice messaging, you agree to incur any applicable costs from your carrier for receiving these messages. By adding or updating contact information, you will be agreeing to the MCC Alert privacy statement and to receiving notifications from MCC Alert at the contact information provided.
Q. Once I sign up will I ever have to sign up again?
No. You will be asked for periodic reconfirmation of your contact information at the beginning of each semester. This may sound unnecessary, but is actually for your protection. Signing up only takes a few minutes, but the time spent could one day prove useful to you in the event of an emergency.
Q. How do I update my information?
You can go into BannerWeb and update the information as often as necessary. The latest information will override any information you have previously entered.
Q. Will the contact information I provide, be protected?
Any new contact information submitted through the MCC Alert system at MCC will only be used to subscribe college community members to the MCC Alert system and other support service functions on your behalf at MCC.
Q. Does it matter how many phones and in what order I enter them when I sign up?
You will be allowed to enter up to three telephone numbers, two email addresses (your MCC email address is automatically included), and three text message numbers. They can be your local, work, home, cell or other number. The order doesn’t matter since the system will dial them all at about the same time.
Q. Can parents, spouses and others sign up to receive MCC ALERT notifications from MCC?
At this time, only college community members with access to the Campus Information System (Banner) can sign up directly. This includes all current MCC students and employees. There will be an opportunity for family and friends to sign up through a portal in the future.
Q. Will it cost me anything to participate in the MCC ALERT system?
No. MCC Alerts are being provided as a FREE service to campuses and there is no enrollment fee. However, specific contract details are still being worked out with cell/text service providers, so airtime and texting charges may apply for some participants.
Q. Will I automatically be enrolled in the MCC ALERT system once I sign-up?
Yes/No. MCC college students and employees are signed up automatically with their MCC email address only. Any additional contact information will need to be added by you by following the instructions above.
Q.Who is authorized to send emergency/safety information?
The MCC Alert system will be used only by authorized campus personnel to send emergency messages, including emergency protective actions, warnings and post-incident information related to personal safety on the campuses. All parties that use the MCC Alert system will adhere to MCC college policies for its use.
Q. What happens if I don't answer the phone when an emergency notification is sent out?
The alert is automatically set to call back the phone if a voicemail system is undetected. If the phone has a voicemail, a verbal voicemail message will be left.