Get myMCC (Blackboard) Help

At MCC you can have your myMCC (Blackboard) questions answered in person by going to the Brighton Campus, Building 11-106 (located within the Electronic Learning Center) or calling the MCC Student Technology Help Desk. They can answer many of your technology questions as well.

Open SUNY

The Open SUNY Support Services HelpDesk is your primary resource for Blackboard technical support. Contact your instructor for content-related support.

Open SUNY can be reached via phone or email:

  • 1-844-OPENSUNY (673-6786)

  • Open SUNY Support Services HelpDesk Email

Open SUNY Helpdesk Regular Operating Hours:   Mon - Thurs - 8:00 a.m. to 9:00 p.m. EST
Friday - 8:00 a.m. to 5:00 p.m. EST
Saturday - 10:00 a.m. to 5:00 p.m.
Sunday - 1:00 p.m. to 9:00 p.m.

 

When contacting the Open SUNY Support Services HelpDesk, please provide the following information:

  • Your name and the name of your college.
  • The name of your Internet Service Provider (ISP).
  • The name and version number of your web browser software.
  • Your computer's operating system.
  • For inquiries related to assignment submission, provide the name of your word processing software or other software being used to create the assignment (i.e., Excel, Powerpoint, etc.)
  • Description of the technical problem. For inquiries related to a course, include the course title and code, the name of the SUNY college offering the course, and the professor's name.