Role of the Ombudsman
The Ombudsman within the Office of Student Services provides all MCC students with a safe place to bring questions and concerns about MCC policies or procedures. The Ombudsman assists students by considering all sides of an issue in an impartial and objective way, and then advises on how to best resolve the problems.
The Ombudsman
- Offers a safe place where students may discuss problems or issues within MCC. The Ombudsman does not resolve disputes for students, but provides information and communication to support students resolving their own conflicts.
- Provides a welcoming environment to listen to concerns
- Provides information on College policies and procedures
- Provides information on how to make the College aware of a particular problem
- Assists students in evaluating available options
- Refers students to the proper authority to resolve the situation
- Facilitates constructive dialogue
- Provides upward feedback to the administration (or others in authority) when a systemic issue or trend occurs
Students commonly consult with the Ombudsman for:
- Financial Aid or Student Accounts concerns
- Academic concerns (i.e., advising, courses, supports on campus)
- Understanding and navigating College policies
- Concerns about an appeal process at the College
- General concerns about MCC
Location & Contacts
Brighton Campus
Building 2, Room 460 (Library)
(585) 292-2193
ombudsman@monroecc.edu