HSP 102 - Hospitality Service
Students will utilize service skills by interacting with customers and team members in an actual hospitality environment. In addition to this hands-on component, students will examine customer related skills in a classroom environment through the use of lecture, role play, and small group conferences. ,
MCC General Education: MCC-TL - Technological Literacy (MTL), MCC-VE - Values and Ethics (MVE)
Course Learning Outcomes
1.Communicate effectively with customers and team members.
2.Operate a Point-of-Sale computer system.
3.Identify the major aspects of service.
4.Process cash and credit transactions with accuracy.
5.Prepare financial reports and make a bank deposit.
6.Demonstrate problem-solving and decision-making skills.
7.Practice leadership and supervisory skills consistent with a personally stated code of values.
8.Demonstrate personal and professional accountability for individual decision-making.
9.Maintain a system of shared ethical values while working within a professional setting.
10.Adhere to ethical business practices in the workplace.
11.Analyze the outcomes and consequences of the team’s decisions.
Course Offered Fall, Spring