Course Descriptions

HSP 102 - Hospitality Service

4 Credits

Students will utilize service skills by interacting with customers and team members in an actual hospitality environment. In addition to this hands-on component, students will discuss the importance of customer service in the Hospitality and Tourism industries, focusing on hospitality services, developing and maintaining a service culture, managing service encounters, building and maintaining customer relationships, professionalism and service recovery.

Course Learning Outcomes
1. Communicate effectively with customers and team members.
2. Operate a Point-of-Sale computer system.
3. Identify the major aspects of service.
4. Process cash and credit transactions with accuracy.
5. Prepare financial reports and make a bank deposit.
6. Demonstrate problem-solving and decision-making skills.
7. Practice leadership and supervisory skills.
8. Analyze the outcomes and consequences of the team’s decisions.
9. Adhere to ethical business practices in the workplace.

Course Offered Fall; Spring

Use links below to see if this course is offered:
Intersession 2026
Spring Semester 2026