HSP 201 - Hospitality Human Resources Management
This course examines the theoretical and hands-on applications of management and supervisory practices in the hospitality industry. Communication strategies, recruitment, performance standards, evaluation techniques, diversity issues, and staff training are a few of the topics that will be discussed.
Course Learning Outcomes
1.Demonstrate communication strategies needed for an effective hospitality operation.
2.Discuss how to overcome workplace obstacles.
3.Discuss the importance of diversity in the workplace.
4.Discuss performance management and appraisal.
5.Discuss legal aspects of the work environment.
6.Discuss the essential points of current theories or practices for motivating workers on the job.
7.Cite the principles of on-boarding employees; including recruiting, training, evaluating employees.
Course Offered Fall, Spring