New and Updated Course Descriptions

HSP 102 - Hospitality Service

4 Credits

Students will utilize service skills by interacting with customers and team members in an actual hospitality environment. In addition to this hands-on component, students will discuss the importance of customer service in the Hospitality and Tourism industries, focusing on hospitality services, developing and maintaining a service culture, managing service encounters, building and maintaining customer relationships, professionalism and service recovery.

MCC General Education: MCC-TL - Technological Literacy (MTL), MCC-VE - Values and Ethics (MVE)

Course Learning Outcomes
1.Communicate effectively with customers and team members.
2.Operate a Point-of-Sale computer system.
3.Identify the major aspects of service.
4.Process cash and credit transactions with accuracy.
5.Prepare financial reports and make a bank deposit.
6.Demonstrate problem-solving and decision-making skills.
7.Practice leadership and supervisory skills.
8.Analyze the outcomes and consequences of the team’s decisions.
9.Adhere to ethical business practices in the workplace.

Course Offered Fall, Spring