Students are encouraged to resolve concerns by contacting the campus office responsible for the area relevant to the complaint. If dissatisfied with the response, the student may contact the relevant area supervisor, director, department chair, or dean for resolution. The Ombudsman's role is to serve as a resource and designated neutral party for those who may have a college-related concern or grievance. The Ombudsman does not impose solutions, but does identify options and strategies for resolution by providing contact with appropriate college resources or serving as a mediator, among other roles.
If a student has exhausted all review rights at Monroe Community College, they may pursue a concern or complaint with the SUNY System. The address for such complaints is as follows:
State University of NY (SUNY)
State University Plaza
Albany, NY 12246
A final level of complaint review by the New York State Education Department will only be considered if it is demonstrated that reviews at the campus and SUNY system levels have been exhausted. Visit their website for more information about filing such a complaint with NYSED.
Unresolved complaints may also be filed with the Middle States Commission on Higher Education, the College's regional accrediting agency, once all other avenues have been exhausted. For more information, visit their website to learn about filing a complaint with Middle States, including the criteria for complaint.