Technology Training

General Technology Support

Technology Support Center: (585)292-TECH (8324).

You can also report a problem by logging into:

  • myMCC > Technology tile > Technology Service Support & Requests Requests > Create or View Technology Support Requests

We understand that using technology can, at times, be very frustrating to say the least! If you are having technology related problems please do not hesitate to call our Technology Support Center at (585)292-TECH (8324).

  • Through this centralized number, students can contact the Student Help Desk through Option 1 (be sure to refer them!).
  • Option 2 will give faculty members access to technology assistance in the classroom, and
  • Option 3 will lead employees to technology software and hardware support. Listen to the Voice Options menu to connect to the appropriate member of the Technology Support Team.

Training Manuals and Guides

We have a collection of EZ-REF courseware for Microsoft Windows, Microsoft Office (Word, Excel, Outlook, PowerPoint, Access) and Internet Explorer. These are a great reference tool for you, and they will guide you step-by-step through the use of these software packages! Download the file to your desktop for easy reference, or submit the file through a Printing Services Request to have it printed for you.

If you are looking for some help with Windows 10 or Office 2016, please check out the collection of courseware!
All manuals are located at M:\MCC\Digital Resources\EZRef.

Technology Consultation and Support

Contact one of the individuals below for technology consultation and support within the areas noted.


Technology in the Library

Classroom Technology

Telecommunications Technology

  • Brad Roehrig,Communications and Network Services, Extension 2068
  • Printers: If your local printer is not working then try the following:

    • Verify that the printer has both cables connected to it securely. There should be a power cable, and a square USB cable in the back of the printer.
    • Go to your start menu and select devices and printers and make sure your local printer is set as your default printer. Right click your desired printer and choose “Set as default printer”.
    • If the printer is grayed out, or offline and you have completed the first step from above, then please call (585)292-TECH (8324) and select Option 3 for assistance.