Get myMCC (Blackboard) Help

MCC Blackboard Help

At MCC you can have your myMCC (Blackboard) questions answered calling the MCC Student Technology Help Desk. They can answer many of your technology questions. 

SUNY Online Help Desk

The SUNY Online Support Services HelpDesk is your primary resource for Blackboard technical support. Contact your instructor for content-related support. The SUNY Online Support Services HelpDesk can be reached via phone at 1-844-OPENSUNY (1-844-673-6786) during the following hours:

  • Monday - Friday 7am - 12am EST
  • Saturday 10am - 8pm EST
  • Sunday 10 am - 9pm EST

When contacting the SUNY Online Support Services HelpDesk, please provide the following information:

  • Your name and the name of your college.
  • The name of your Internet Service Provider (ISP).
  • The name and version number of your web browser software.
  • Your computer's operating system.
  • For inquiries related to assignment submission, provide the name of your word processing software or other software being used to create the assignment (i.e., Excel, Powerpoint, etc.)
  • Description of the technical problem. For inquiries related to a course, include the course title and code, the name of the SUNY college offering the course, and the professor's name.