Get Brightspace Help

MCC Brightspace Help

At MCC, we use the Brightspace Digital Learning Environment. You can have your Brightspace account and MCC technology related questions answered calling the MCC Student Technology Help Desk

SUNY Online Help Desk

The SUNY Online Support Services HelpDesk is your primary resource for Brightspace technical support. Contact your instructor for content-related support. The SUNY Online Support Services HelpDesk can be reached via phone at 1-844-OPENSUNY (1-844-673-6786) during the following hours: 

  • Monday - Friday:  7am to 12am (EST)
  • Saturday: 10am to 8pm (EST)
  • Sunday: 10am to 9pm (EST)

When contacting the SUNY Online Support Services HelpDesk, please provide the following information:

  • Your name and the name of your college.
  • The name of your Internet Service Provider (ISP).
  • The name and version number of your web browser software.
  • Your computer's operating system.
  • For inquiries related to assignment submission, provide the name of your word processing software or other software being used to create the assignment (i.e., Excel, Powerpoint, etc.)
  • Description of the technical problem. For inquiries related to a course, include the course title and code, the name of the SUNY college offering the course, and the professor's name.