The SUNY Online Support Services HelpDesk is your primary resource for Blackboard technical support. Contact your instructor for content-related support. The SUNY Online Support Services HelpDesk can be reached via phone at 1-844-OPENSUNY (1-844-673-6786) during the following hours:
- Monday - Friday 7am - 12am EST
- Saturday 10am - 8pm EST
- Sunday 10 am - 9pm EST
When contacting the SUNY Online Support Services HelpDesk, please provide the following information:
- Your name and the name of your college.
- The name of your Internet Service Provider (ISP).
- The name and version number of your web browser software.
- Your computer's operating system.
- For inquiries related to assignment submission, provide the name of your word processing software or other software being used to create the assignment (i.e., Excel, Powerpoint, etc.)
- Description of the technical problem. For inquiries related to a course, include the course title and code, the name of the SUNY college offering the course, and the professor's name.